★ ★ ★ ★ ★
Let me share a story about my experience with Rick Ramsey of Affordable Plumbing & Sewer.
First, a little background…
My wife and I came home one day to a foul smell in our house. Long story short, I went downstairs to find our sump pump full of water/sewage and it was STEAMING. I ended up finding out that our sump pump motor had stopped working, but was still on and it was heating the water. You can imagine how fun it was using a ShopVac to clean up that mess.
Anyway, I ended up having another company (I wish I would have found Rick earlier) replace the sump pump motors in both of our sump pump pits. I then had the sewer line camera’d (I used a great company for this…again, before I found Rick as he does this too) and they basically told me that we had cracks in pipes from both of the stacks in our house.
And now the hunt for a quality sewer line replacement company in Kansas City began. I talked to the guys that installed the sump pumps, but wasn’t confident in their abilities and just didn’t have a good feel for them. I looked on Angie’s List and contacted one of the companies, who came out and told me what they thought needed to be done. But when I got the quote, it was extremely high. I replied back to them and said “I’m not going to pay several mortgage payments to have this done.”
So again I did a Google Search and that’s when I came across Rick Ramsey and Affordable Plumbing and Sewer. I called Rick and told him what was going on. He came out that night (around 6:30 p.m.) and walked through the situation with me. He told me what needed to be done and how he thought it would work. He later sent me a proposal and I agreed to move forward.
Rick initially thought it would take a day to get the work done, but as can happen with projects of this scope, it ended up taking longer (but he didn’t increase the price as his proposal included a fixed price for labor and materials…something he advised me to request no matter who I hired to do the work).
Rick was at our house for a couple of days and jackhammered up the floor in a few spots, replaced two stretches of sewer line from two different stacks in our house, replaced the kitchen drain line (which we also found out had cracks in it), removed all of the concrete and debris (and believe me…there was a TON of it), cleaned out our sewer line all the way to the city main (and brought back some tree roots with it), and installed two new toilets that we purchased.
Rick also educated me on how the plumbing industry works in Kansas City and, frankly, it made me sick to my stomach. Needless to say, there are a lot of consumers getting screwed by two-bit plumbers and also companies that spend thousands of dollars to market on the radio and tv every month.
I was dreading (literally almost sick to my stomach) this project before it started…just imagining having my basement floor torn up, dust everywhere throughout our house from the jackhammering, etc, etc….and in the end I’m so very thankful I found Rick because he did quality work for a quality price. On top of it all, I felt like he was honest with me throughout the process…and that’s something that isn’t common in his industry.
I highly recommend Rick Ramsey and Affordable Plumbing and Sewer if you ever have plumbing needs. And I hope you never have to go through sewer line replacement like I did, but if you do, Rick is the guy to call.
Mic J.
Prairie Village, KS